1. The Company registration number 3-102-841524, having address 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose established in 2021 and based in Costa Rica, is a leading online bookmaker, providing up-to-date software and a highly competitive gaming experience to a large number of customers, as well as a wide range of sports. Our activities are fully approved and regulated by the laws of PAGCOR, known for its reliability and guarantee, and one of the most advanced in the betting industry. At the Company, we strive to constantly improve our services and products, and with our experienced management team, we are able to offer innovative top products that set us apart as a leader in the online betting market.
2. These terms and conditions apply to the usage of The Pokies gaming platform through means of internet-enabled mobile, desktop and other devices by you ‘the player’.
3. These terms and conditions are legally binding between you ‘the player’ and us ‘the operator’ of The Pokies gaming platform.
4. Upon registering your account, these terms and conditions come into force and you imply that you agree with them.
5. You should read these terms and conditions in their entirety before registering an account. If you do not agree with anything stated you should stop using The Pokies platform immediately.
6. We reserve the right to make changes to the Terms of Use at any time. The Terms of Use may be changed for a number of reasons, including, but not limited to, customer service reasons, complying with applicable laws or regulatory guidance.
1. You may participate in the gaming activities on ‘The Pokies’ platform only if:
a) You are at the legal gambling age as stipulated in the jurisdiction of your residence.
b) You are from those countries and geographic regions where online gambling is allowed by law. You are solely responsible for determining whether your access to the website is compliant with applicable gambling laws in your region of residence.
2. We reserve the right to ask for proof of age from a player and limiting access to the website for those who fail to provide this evidence when and if requested.
3. By using our platform you are accepting that you could win or lose money and that our company is not liable for any possible financial damage that could arise.
4. You accept that you have not been excluded from gambling or had any account closed by us for any reason.
5. Your account must be registered in your name and if asked for personal details they must be true in their entirety.
6. It’s forbidden for a player to undertake collusion of any kind using robots or programmed devices to automate gameplay. We reserve the right to void any winning if we have evidence this has occurred.
7. By using this platform you agree that you have not used a duplicate account to abuse bonus offers. Only at our discretion will we allow you to use multiple accounts.
8. We reserve the right to declare a bonus void if you have not adhered to what is stated in our terms and conditions or other documentation available on this site.
9. Only one account per credit card number is permitted and any attempts to use the same credit card on multiple accounts may lead to account suspension and cancellation of winnings
10. You must participate in games strictly in your personal and non-professional capacity for entertainment reasons only.
11. We reserve the right to retain payments if we have suspicion or evidence of the manipulation of our casino systems. Criminal charges will be brought against any user or any other person who has facilitated the process.
12. In the event of a game malfunction, the player should refrain from taking advantage of such things if they arise. In the event of a game malfunction whereby players funds or gameplay are lost, we will need time to investigate with our partners if it has occurred and it is at our sole discretion whether the funds are returned to you.
13. The Player is not allowed to abuse the bonus offers. In case of such abuse the Casino has the right to prohibit the Player to receive any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it.
14. The Player is not allowed to use any strategies while playing with an active bonus in order to fulfil the requirements to wager the bonus. If the Player uses such strategies, and if the Casino has sufficient grounds to believe that the Player's actions are aimed solely to obtain financial benefits using the bonus advantage, then the Casino reserves the right to cancel all Player's winnings.
15. Some bonuses or promotions may only be valid on certain game types. In the event a player should use bonus funds to play on games not included in the offer, we reserve the right to refuse withdrawals.
16. Any winnings from pending bets associated with a promotion or bonus that has been cancelled or forfeited will be voided.
1. When opening an account for the use of our gaming services you may be asked to provide us with personal information such as your name, date of birth, email and phone number. These details must be correct and we reserve the right to request documentation proving such.
2. You may update your contact details from time to time by contacting customer service or by changing them within your profile section of the site.
3. By opening an account you accept the risks associated with our service and that The Pokies are not liable for any financial damages.
1. Deposits are available in your account within a reasonable time after we have confirmation that the funds have been transferred from your financial institution or virtual currency wallet.
2. Deposit amounts shall not exceed the given amounts advised in our payment methods section.
3. On occasion, we may ask you to provide evidence regarding your personal information and transactions.
4. You may only use your own personal credit/debit card or other payment methods to fund your account. On occasion, we will allow such activities but it must first be brought to the attention of support staff and accepted at our discretion.
1. We will endeavour to process your withdrawal request as fast as possible however some withdrawals may take longer than others, if you have any concerns please ask live support who can provide you with an update.
2. Once we process your withdrawal request, it is no longer under our control whether the funds are received by your financial institution. Upon request, we will provide evidence of our transactions and will facilitate by the means at our disposal to ensure you receive your funds in their entirety.
3. If a withdrawal is rejected by your financial institution and returned to us, we will contact you and do our best to provide you with an alternate means to receive your funds.
4. To make a withdrawal a player must play through the deposited amounts before the withdrawal (1x for PayID, 3x for Credit Card). This is to ensure we are conducting our business in line with relevant anti-money laundering laws.
5. We don’t charge any fees in regards to withdrawals but kindly note that your financial institution might.
6. The casino is not a registered financial institution so shouldn’t be treated as one. Your account will not gain interest and no conversion services will be offered.
7. We reserve the right to check your identity before processing payouts and hold funds for the time needed to validate documentation.
1. If you have breached any of our terms and conditions or if we have evidence that we suspect you have breached them, we reserve the right at our discretion to suspend your account and withhold funds.