The Pokies has the right to cancel or declare as void (in its sole discretion) transactions of what kind so ever that show irregularities, in particular irregularities of the following nature:
1) The name and address of the player do not match the name and address associated with the credit card, or other mode of payment, used by the player/customer.
2) Any irregularity which may negatively affect the processing of payment transactions and/or which gives rise to the suspicion of a violation of the General Terms and Conditions.
3) The Pokies takes any form of fraudulent activity of players/customer in connection with services and/or products offered by ThePokies very seriously. Any fraudulent activity, as determined at ThePokies´s sole discretion, is strictly prohibited. Fraudulent activity may include, but is not limited to, stolen credit cards, transfer of funds to other player accounts (chip dumping), forgery, collusion, the provision of false registration data or other requested information. In addition to any other remedies provided under the general terms and conditions or the applicable game rules, ThePokies reserves the right to pursue claims for criminal prosecution and/or civil damages for any fraudulent activities. For this purpose, ThePokies furthermore reserves the right to record telephone calls with customers in order to pass on to third parties for the purpose of prosecution. Any player/customer involved in any form of suspected fraudulent activity and any suspicious transaction will be reported to the appropriate authorities.
4) Furthermore, it is unlawful to deposit funds obtained from ill-gotten means on the The Pokies Account. The Pokies will check all transactions to prevent money laundering and funding of terrorists activities. Suspicious transactions will be reported to the authorities in charge.
5) Where deposits/withdrawals are made by electronic payment methods (eg electronic wallet), the customer is required to use his personal electronic payment account. In the event that third-party electronic payment accounts are used, then all winnings made after the deposit with this electronic payment account are canceled and the deposits are refunded to the third-party electronic payment account after deducting any costs. Our company also reserves the right to deactivate the client's account if there is an infringement of this rule.
Any decision of The Pokies regarding the invalidation of transactions shall be binding upon the player/customer and lies within the sole discretion of The Pokies and may not be contested by the player/customer. In case of any irregularities in payment transactions as described in 1) to 4) above or in case of reasonable suspicions concerning the violation of any rules governing gaming or betting at ThePokies (i.e. these General Terms and Conditions, the rules of the game and specific rules as applicable) ThePokies may at its sole discretion, declare the transactions concerned invalid.
In every case The Pokies reserves the right to hold/charge costs which can occur after each procedure (transaction fees, court costs etc.).
Deposits made to your The Pokies account should be played three (3) times in odds 1.80 (per event) and more before you can request a withdrawal (e.g. If you deposit 10 EUR, your total betting cost should be at least 30 EUR in odds 1.80 (per event) and more in order to request withdrawal). The bets with odds less than 1,80 (per event) will not count for the deposit rollover. (The bet/betslip that contains selections of Draw No Bet/Asian Handicap / Cashout and Postponed matches do not count for deposit rollover). Therefore, if in ThePokies´s discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of game play and the user then makes a withdrawal request in relation to that deposited amount), ThePokies reserves the right in its absolute discretion to cancel the respective deposit(s) in part or in full, to retract any costs that may have resulted in conjunction therewith and to close the ThePokies account indefinitely. ThePokies further reserves the right to request and obtain satisfactory proof of deposit and additional copies of personal identification in such instances prior to processing any withdrawal request, the processing of such request to be entirely at ThePokies´s discretion.
Pursuant to the French law n°2010-476 of 12 May 2010 on the opening up to competition and regulation of the online gambling and games of chance sector, only operators authorized by an administrative body called ARJEL are permitted to offer in France in particular sports betting and gambling services. As a result, we are currently not able to offer such services to customers in France. Accordingly, and for the time being, The Pokies will, with immediate effect, close access to its services to customers 1) residing permanently in France or 2) having a bank account with a French bank.
6) Eligibility Refunds are available to Clients who deposited funds in their Trading Account(s) but has not open any transaction yet. In such case a client may be refunded regardless whether or not he/she has provided the Company with all the necessary Verification Documents.
Upon receiving a request from the Client, the Company shall proceed with the payment of a specified amount within the same day or depending on the time the refund request has been received the latest the next working day (however, the time needed for the funds to reach the Client may vary, depending on Client's selected payment method). However, if the source of funds is not clear to the Company, the Company shall request additional documents for the Client, which may significantly delay the refund process.